Privacy Policy

Last Updated: March 2026

We know that handing over personal information to any online platform takes trust. At Razed, we take that seriously. This privacy policy explains exactly what data we collect, why we need it, and what we do with it.

This policy applies to all players who use our website, mobile platform, or any services connected to the Razed brand. It covers both Australian players and international users where relevant.

We operate in line with the Australian Privacy Act 1988, the Australian Privacy Principles (APPs), and where applicable, the General Data Protection Regulation (GDPR).

If you have questions at any point, our team is reachable through the contact details at the end of this document.

1. What Information We Collect

We collect personal information that is necessary to run a licensed, safe, and compliant online casino. Nothing more.

1.1 Personal Identification Data

When you register or verify your account, we may collect:

Full legal name
Date of birth
Residential address
Email address and phone number
Government-issued ID documents (passport, driver's licence)

1.2 Financial Data

To process deposits and withdrawals in AU$, we collect:

Payment method details (card numbers, e-wallet IDs)
Transaction history
Deposit and withdrawal amounts in AU$

We do not store full card numbers on our servers. Payment data is handled by certified third-party processors.

1.3 Technical and Behavioural Data

When you use our platform, we automatically receive:

IP address and device type
Browser and operating system
Pages visited and time spent
Game history and session data

2. How We Collect It

We gather data through several channels. The table below outlines the most common ones.

Collection Method	What It Captures
Account registration form	Name, email, date of birth, address
KYC verification process	Identity documents, proof of address
Payment gateway	Transaction amounts in AU$, payment method data
Cookies and tracking tools	Browsing behaviour, device info, session activity
Customer support interactions	Chat logs, emails, support tickets
Third-party partners	Fraud screening results, referral source data

3. Why We Use Your Data

We use your information for specific, legitimate reasons. We do not sell your data to advertisers.

3.1 Core Operational Purposes

Your data helps us do the following:

Create and manage your account
Verify your identity under Australian law
Process AU$ deposits and withdrawals
Detect and prevent fraud or suspicious activity
Respond to support requests

3.2 Legal and Regulatory Compliance

As a licensed operator, we are required to carry out Know Your Customer (KYC) checks and meet anti-money laundering (AML) obligations. Some data processing is not optional — it is a condition of our licence.

3.3 Responsible Gambling

We use gameplay and behavioural data to monitor for signs of problem gambling. This lets us step in with support tools when needed, which is part of our duty of care to players.

4. How We Store and Protect Your Data

Player data is stored on secure, encrypted servers. We apply industry-standard security measures including:

SSL/TLS encryption across the entire platform
Two-factor authentication for account access
Regular security audits and penetration testing
Restricted internal access on a need-to-know basis

While no system is entirely without risk, we invest heavily in keeping your data safe.

5. How Long We Store Data

We do not keep your data indefinitely. Retention periods are set based on legal requirements and operational need.

Data Type	Retention Period
Account and identity records	7 years after account closure
Financial transaction records (AU$)	7 years (AML compliance requirement)
Customer support logs	3 years
Cookie and analytics data	Up to 13 months
Responsible gambling records	5 years after last interaction

After these periods expire, data is securely deleted or permanently anonymised.

6. Who We Share Your Data With

We share data only when necessary and only with trusted parties.

6.1 Third-Party Service Providers

These include payment processors, identity verification services, fraud prevention tools, and customer support platforms. All providers are contractually required to handle your data securely and lawfully.

6.2 Regulatory and Legal Authorities

We may share data with gambling regulators, law enforcement, or financial oversight bodies if required by law. This is not discretionary — it is a legal obligation.

6.3 What We Do Not Do

We do not sell, rent, or trade your personal information to third parties for marketing purposes. Full stop.

7. Cookies

Cookies are small files stored on your device when you visit our site. We use them to keep the platform working properly and to understand how players use it.

Types of cookies we use:

Essential cookies — needed for login, sessions, and security
Analytics cookies — help us understand traffic and usage patterns
Preference cookies — remember your settings and language choices
Marketing cookies — only used with your consent

You can manage or disable cookies through your browser settings at any time. Disabling essential cookies may affect how the site functions.

8. Your Rights as a Player

Under Australian privacy law and GDPR (where applicable), you have the right to:

Access the personal data we hold about you
Request corrections to inaccurate information
Ask us to delete your data (subject to legal retention rules)
Object to certain types of data processing
Request a copy of your data in a portable format
Withdraw consent where consent was the basis for processing

To exercise any of these rights, contact us using the details in Section 9. We will respond within 30 days.

9. Contact Us

If you have questions about this policy or want to make a data request, reach out to our privacy team directly.

You can also contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au if you believe your privacy rights have not been respected.

We review this policy regularly. Any material changes will be communicated to active account holders before they take effect.